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How to Book

Box Office Opening hours

No shows 

Mon - Sat   9.30am - 5.00pm

Shows 

Mon - Sat   9.30am until 15mins after the start of the show 

Sunday - only when there is a show, one hour prior (in person only)

*Opening hours may be subject to change*

By telephone

Telephone lines will close 30 mins prior to performance time and when there is no performance 15 mins prior to closing time.

Tickets can be booked on 029 2087 8444. Your call will be answered in strict rotation as soon as staff are available.

Payments can be made by credit or debit card. We accept Mastercard Visa and Delta.  Please note, for most shows there will be a Ticket Service Charge (TSC) of £3.95 per transaction where applicable plus an optional 95p for tickets to be posted to you (Standard Mail to UK address only).

Reservations will be held for 3 working days pending payment, however this facility is not available within 48 hours of the performance.

An administration fee of £2.00 per ticket applies for duplicate tickets.

Online

You can now book online and select your own seat 24 hours a day, 7 days a week with our secure online box office.

Please Note* TICKETS MUST BE COLLECTED AT LEAST 30 MINUTES PRIOR TO THE START OF THE PERFORMANCE

Simply find the show you would like to see in the What's On list, click on the Book Online button and follow the steps.  An email confirmation will be sent to you to confirm we have received and confirmed your ticket request.

Ticket Service Charge
For most shows* there will be a Ticket Service Charge (TSC) of £3.95 per transaction where applicable.

Postage fee

There is an optional 95p postage fee (Standard Mail to UK address only) for tickets to be posted to you.

For a faster, more efficient service - don't forget to use your unique reference number!  You can find this on your last St David's Hall or New Theatre ticket on the bottom right side.

Wheelchair Users

Wheelchair positions are subject to availability and are therefore unavailable online. Please telephone our Box Office where a member of the team will be happy to assist with your booking. 

Contact Us

Box Office

029 2087 8444

Email: SDHboxoffice@cardiff.gov.uk


St David's Hall
The Hayes
Cardiff
CF10 1AH

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